@font-face{font-family:'Workspace Sans';font-style:normal;font-weight:400;font-display:swap;src:url('/static/fonts/ibm-plex-sans-400-normal-latin.woff2') format('woff2')}
@font-face{font-family:'Workspace Sans';font-style:normal;font-weight:500;font-display:swap;src:url('/static/fonts/ibm-plex-sans-500-normal-latin.woff2') format('woff2')}
@font-face{font-family:'Workspace Sans';font-style:normal;font-weight:600;font-display:swap;src:url('/static/fonts/ibm-plex-sans-600-normal-latin.woff2') format('woff2')}
:root{color-scheme:light;--ink:#192735;--muted:#65717e;--subtle:#88929c;--line:#e5e9ee;--line-strong:#cbd3dd;--surface:#fff;--canvas:#f7f8fa;--sidebar:#18232f;--sidebar-muted:#a5b0bd;--sidebar-active:#2b3c4d;--accent:#273e53;--accent-hover:#172c3e;--green:#257256;--green-soft:#edf7f1;--amber:#8c610d;--amber-soft:#fff7e5;--red:#a9373a;--red-soft:#fff1f1;--sidebar-width:236px;--sans:'Workspace Sans',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif}
*{box-sizing:border-box}
html{font:400 14px/1.5 var(--sans);color:var(--ink);background:var(--canvas);-webkit-text-size-adjust:100%}
body{margin:0;min-height:100vh;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
button:disabled{cursor:not-allowed}
button,input,select,textarea{color:var(--ink)}
button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}
:focus-visible{outline:3px solid #6595b4;outline-offset:3px}
input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid #6595b4;outline-offset:1px}
svg{width:20px;height:20px;flex-shrink:0;vertical-align:middle}
h1,h2,h3,p{margin:0}
h1{font-size:28px;font-weight:600;line-height:1.3;letter-spacing:-.5px}
h2{font-size:15px;font-weight:600;line-height:1.4}
strong{font-weight:600}
input,select,textarea{background:var(--surface);border:1px solid var(--line-strong);border-radius:6px;min-width:0}
input,select{min-height:39px;padding:8px 11px}
input::placeholder,textarea::placeholder{color:#87939f;opacity:1}
textarea{resize:vertical;padding:14px;line-height:1.7}
label{font-size:13px;font-weight:500}
time,.ticket-number,.nav-count,.queue-tab>span{font-variant-numeric:tabular-nums}
summary{cursor:pointer}
pre{white-space:pre-wrap;overflow-wrap:anywhere;font:12px/1.65 ui-monospace,SFMono-Regular,Consolas,monospace}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.skip-link{position:fixed;top:-100px;left:16px;z-index:20;background:white;padding:12px 18px;border:2px solid var(--accent);border-radius:6px}
.skip-link:focus{top:12px}
.muted{color:var(--muted)}
.text-error{color:var(--red)}
.eyebrow{font-size:12px;font-weight:500;color:var(--muted);margin-bottom:7px}
.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:39px;padding:9px 14px;border-radius:6px;border:1px solid transparent;font-size:13px;font-weight:500;line-height:1.4;white-space:nowrap;text-align:center}
.button svg{width:16px;height:16px}
.button-primary{background:var(--accent);color:#fff;border-color:var(--accent)}
.button-primary:hover{background:var(--accent-hover)}
.button-secondary{background:#fff;border-color:var(--line-strong);color:#344354}
.button-secondary:hover{border-color:#98a6b4;background:#f7f9fb}
.button-disabled{background:#f0f2f5;border-color:#e3e7ec;color:#9099a3}
.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 8px;border-radius:5px;line-height:1.3;font-size:12px;font-weight:500;white-space:nowrap}
.badge-neutral{background:#f0f3f6;color:#62707e}
.badge-success{background:var(--green-soft);color:var(--green)}
.badge-error{background:var(--red-soft);color:var(--red)}
.badge-note{background:#f8edca;color:#85671c}
.notice{display:flex;gap:10px;align-items:flex-start;padding:13px 16px;border:1px solid transparent;border-radius:7px;margin-bottom:20px;font-size:13px;line-height:1.6;overflow-wrap:anywhere}
.notice svg{width:17px;height:17px;margin-top:2px}
.notice-success{background:var(--green-soft);border-color:#cee7d8;color:#236647}
.notice-error{background:var(--red-soft);border-color:#f0d4d5;color:var(--red)}
.notice-warning{background:var(--amber-soft);border-color:#eddfb9;color:var(--amber)}
.notice-warning p{margin-top:4px}
.thread-read-status{display:flex;align-items:flex-start;gap:7px;font-size:12px;color:#758b7e;margin:-9px 0 22px;line-height:1.7}
.thread-read-status svg{width:15px;height:15px;margin-top:3px}
.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-width);z-index:10;background:var(--sidebar);color:#eaf0f5;display:flex;flex-direction:column;border-right:1px solid #24313f}
.workspace-brand{display:flex;flex-direction:column;gap:4px;padding:29px 25px 23px}
.brand-word{font-weight:600;font-size:23px;letter-spacing:-1px;line-height:1.1}
.brand-description{font-size:12px;color:var(--sidebar-muted)}
.workspace-switch{display:flex;align-items:center;gap:10px;padding:13px 11px;margin:0 14px 23px;background:#202e3c;border:1px solid #344250;border-radius:8px}
.workspace-avatar{display:grid;place-items:center;width:33px;height:33px;background:#ebedf0;color:#233345;font-size:12px;font-weight:600;border-radius:6px;flex-shrink:0}
.workspace-switch strong{font-size:13px;display:block}
.workspace-switch small{display:block;font-size:12px;color:#aeb9c5;margin-top:2px}
.workspace-chevron{margin-left:auto;color:#a5b0bd}
.main-nav{padding:0 12px}
.nav-label{font-size:12px;font-weight:500;color:#92a0af;padding:0 12px;margin-bottom:9px}
.nav-label-lower{margin-top:30px}
.nav-item{display:flex;align-items:center;gap:11px;min-height:42px;padding:10px 12px;margin-bottom:4px;border-radius:6px;color:#b7c2ce;font-size:12px;font-weight:500}
.nav-item svg{width:17px;height:17px;color:#9aabba}
.nav-item:hover{background:#243342;color:white}
.nav-item.is-active{background:var(--sidebar-active);color:white}
.nav-item.is-active svg{color:#e6eff7}
.nav-count{font-size:12px;font-weight:600;min-width:21px;text-align:center;border-radius:4px;padding:1px 5px;background:#3d5062;color:#f1f4f7;margin-left:auto}
.sidebar-bottom{margin-top:auto;padding-top:24px}
.workspace-mode{position:relative;margin:0 20px 23px;padding-left:17px}
.mode-dot{position:absolute;left:0;top:5px;width:6px;height:6px;border-radius:50%;background:#8eb5a0}
.workspace-mode strong{font-size:12px;font-weight:500;color:#c6d0d9}
.workspace-mode p{font-size:12px;line-height:1.7;color:#92a0af;margin-top:5px}
.operator{display:flex;align-items:center;gap:10px;border-top:1px solid #30404f;padding:17px 18px 11px}
.operator-avatar{display:grid;place-items:center;width:32px;height:32px;border-radius:50%;background:#415366;color:#f2f5f7;font-size:12px;flex-shrink:0}
.operator-copy{min-width:0;flex:1}
.operator-copy strong{display:block;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.operator-copy small{font-size:12px;color:#a2afbc}
.logout-button{color:#afbbc7;background:none;border:0;padding:8px;border-radius:5px;display:grid;place-items:center}
.logout-button:hover{background:#2d3d4d;color:white}
.logout-button svg{width:16px;height:16px}
.release{font-size:12px;color:#8e9dad;padding:0 20px 15px}
.workspace-main{margin-left:var(--sidebar-width);min-width:0}
.topbar{height:61px;border-bottom:1px solid var(--line);background:white;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 32px}
.breadcrumb{display:flex;align-items:center;gap:12px;font-size:12px;color:#778391}
.breadcrumb strong{font-weight:500;color:#3c4a58}
.breadcrumb>span:nth-child(2){color:#c0c8d0}
.environment-tag{font-size:12px;font-weight:500;color:#667988;padding:4px 8px;border:1px solid #dde5ec;border-radius:4px;background:#fafcfd}
.content{padding:31px 32px 48px;max-width:1800px;margin:0 auto}
.page-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:27px}
.page-description{font-size:13px;color:var(--muted);line-height:1.65;margin-top:9px}
.coverage-bar{display:flex;align-items:flex-start;gap:11px;padding:15px 18px;background:#f0f4f7;border:1px solid #e0e7ed;border-radius:7px;margin-bottom:24px;color:#526777}
.coverage-icon{width:25px;height:25px;display:grid;place-items:center;flex-shrink:0}
.coverage-icon svg{width:17px;height:17px}
.coverage-bar strong{font-size:12px;font-weight:500;line-height:1.6;display:block}
.coverage-bar p{font-size:12px;line-height:1.6;color:#6a7a89;margin-top:3px}
.coverage-bar>.badge{margin-left:auto;background:#e7edf3;font-size:12px;flex-shrink:0}
.coverage-bar.has-error{background:#fff7ee;border-color:#eddfca}
.coverage-bar .text-error{color:var(--red)}
.queue-panel,.conversation-panel,.draft-panel,.context-card,.activity-panel{background:var(--surface);border:1px solid var(--line);border-radius:9px;overflow:hidden;box-shadow:0 2px 5px #1a2e4203}
.queue-tabs{display:flex;gap:24px;padding:0 21px;border-bottom:1px solid var(--line);overflow-x:auto}
.queue-tab{display:flex;align-items:center;gap:7px;white-space:nowrap;min-height:53px;border-bottom:2px solid transparent;font-size:12px;color:#7c8793;font-weight:500}
.queue-tab>span{font-size:12px;color:#8995a1;min-width:16px;text-align:center}
.queue-tab:hover,.queue-tab.is-active{color:#253f56}
.queue-tab.is-active{border-bottom-color:#2e475e}
.queue-tab.is-active>span{background:#edf2f7;color:#445f78;border-radius:4px;padding:1px 4px}
.filter-bar{display:flex;align-items:center;gap:10px;padding:15px 19px;border-bottom:1px solid var(--line)}
.search-field{position:relative;flex:1;min-width:200px}
.search-field svg{position:absolute;left:12px;top:11px;width:16px;height:16px;color:#8392a1}
.search-field input{width:100%;padding-left:36px;background:#fafbfc;border-color:#e0e5eb;font-size:12px}
.filter-bar select,.channel-filter{font-size:12px;width:145px;border-color:#e0e5eb}
.filter-bar .channel-filter{width:105px}
.filter-bar .button{font-size:12px;padding:9px 12px}
.clear-filter{font-size:12px;color:var(--muted);text-decoration:underline;text-underline-offset:3px}
.table-scroll{overflow-x:auto;max-width:100%}
table{border-collapse:collapse;width:100%;text-align:left}
th{background:#fbfcfd;color:#82909d;font-size:12px;font-weight:500;padding:12px 20px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:17px 20px;border-bottom:1px solid #edf0f3;font-size:12px;vertical-align:middle}
tbody>tr:last-child>td{border-bottom:0}
tbody tr:hover{background:#fbfcfe}
.ticket-table th:first-child{width:47%}
.ticket-table th:nth-child(2){width:14%}
.ticket-table th:nth-child(3){width:20%}
.ticket-link{display:block;min-width:210px;padding:3px 0}
.ticket-subject{font-size:13px;font-weight:500;line-height:1.5;display:block;color:#2d4052;margin-bottom:7px}
.ticket-link:hover .ticket-subject{text-decoration:underline;text-decoration-color:#aebecb;text-underline-offset:3px}
.ticket-row-meta{display:flex;align-items:center;gap:10px;font-size:12px;color:#7a8794;flex-wrap:wrap}
.ticket-number{color:#8592a0}
.channel-label{font-size:12px;padding:1px 6px;border-radius:3px;background:#f0f3f6;color:#87929d}
.state{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:500;color:#6b7b8c;white-space:nowrap;padding:4px 8px;border:1px solid #e2e8ed;background:#f6f8fa;border-radius:5px}
.state-dot{width:5px;height:5px;border-radius:50%;background:#8c9aa6}
.state-new,.state-open{color:#4a718b;border-color:#dce9f1;background:#f0f6fa}
.state-new .state-dot,.state-open .state-dot{background:#638ca7}
.state-pending,.state-hold{color:#9c792b;border-color:#f0e5c7;background:#fff9ec}
.state-pending .state-dot,.state-hold .state-dot{background:#b99543}
.state-solved,.state-closed{color:#44775e;border-color:#dcebdd;background:#f0f7f1}
.state-solved .state-dot,.state-closed .state-dot{background:#69987c}
.assignee{display:inline-flex;align-items:center;gap:7px;color:#697888;font-size:12px;line-height:1.5;min-width:100px}
.mini-avatar{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:#edf0f4;color:#6d7c8c;font-size:12px;font-weight:500;flex-shrink:0}
.table-date{font-size:12px;line-height:1.7;color:#7b8895;overflow-wrap:anywhere}
.row-secondary{font-size:12px;color:#9ba4ad;display:block;margin-top:3px}
.table-footer{display:flex;justify-content:space-between;gap:20px;border-top:1px solid var(--line);padding:12px 20px;font-size:12px;color:#8b96a2}
.empty-state{text-align:center;max-width:490px;margin:auto;padding:60px 28px 65px;color:var(--muted)}
.empty-icon{display:grid;place-items:center;margin:0 auto 18px;width:52px;height:52px;border:1px solid #e2e9ef;border-radius:13px;background:#f5f8fa;color:#8296a8}
.empty-icon svg{width:24px;height:24px}
.empty-state h2{font-size:16px;color:#3d5265;margin-bottom:9px}
.empty-state p{font-size:12px;line-height:1.8;max-width:390px;margin:0 auto}
.empty-state .button{margin-top:22px}
.empty-state-small{padding:32px 20px}
.empty-state-wide{grid-column:1/-1;width:100%;max-width:650px}
.import-panel{background:#fff;border:1px solid var(--line);border-radius:7px;margin-top:20px}
.import-panel>summary{display:flex;align-items:center;justify-content:space-between;padding:15px 20px;font-size:12px;font-weight:500;color:#667b8d;list-style:none}
.import-panel>summary::-webkit-details-marker{display:none}
.import-panel>summary svg{width:15px;height:15px}
.import-panel[open]>summary{border-bottom:1px solid var(--line)}
.import-panel form{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap;padding:20px}
.import-panel label{display:block;font-size:12px;margin-bottom:6px}
.import-panel input{width:210px;font-size:12px}
.import-panel form>p{width:100%;font-size:12px;color:var(--muted)}
.back-link{display:inline-flex;align-items:center;gap:7px;font-size:12px;color:#75899a;min-height:25px;margin-bottom:19px}
.back-link svg{width:15px;height:15px}
.back-link:hover{color:var(--ink)}
.content-ticket{padding-top:22px}
.ticket-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:25px}
.ticket-heading>div{min-width:0}
.ticket-heading h1{font-size:24px;line-height:1.45;overflow-wrap:anywhere}
.ticket-heading .eyebrow{font-size:12px;margin-bottom:4px}
.ticket-heading .eyebrow .ticket-number{margin-left:4px}
.ticket-heading-meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:12px;color:#83909c;margin-top:12px}
.separator{height:3px;width:3px;border-radius:50%;background:#bbc4cd}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 305px;gap:21px;align-items:start}
.conversation-column,.context-column{display:flex;flex-direction:column;gap:21px;min-width:0}
.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:17px 21px;border-bottom:1px solid var(--line)}
.panel-heading h2{font-size:12px}
.panel-heading>.muted{font-size:12px}
.panel-heading p{font-size:12px;color:var(--muted);margin-top:3px}
.message-list{padding:0 21px}
.message{display:flex;gap:12px;padding:24px 0;border-bottom:1px solid #edf0f4}
.message:last-child{border-bottom:0}
.message-avatar{display:grid;place-items:center;width:29px;height:29px;border:1px solid #e1e8ed;border-radius:50%;background:#f3f6f8;color:#7d8d9c;font-size:12px;flex-shrink:0}
.message-content{min-width:0;flex:1}
.message-header{display:flex;gap:8px;align-items:center;flex-wrap:wrap;min-height:27px;margin-bottom:12px}
.message-header strong{font-size:12px;color:#394d5f}
.message-header time{font-size:12px;color:#8d99a5;margin-left:auto}
.message-visibility{font-size:12px;color:#98a3ad}
.message-header .badge{font-size:12px;padding:3px 6px}
.message-body{font-size:12px;line-height:1.85;color:#52616f;white-space:pre-wrap;overflow-wrap:anywhere}
.message-private .message-content{background:#fffaf0;border:1px solid #f1e8d0;border-radius:7px;padding:12px 14px}
.message-private .message-avatar{background:#faf2dd;border-color:#eddfb9;color:#9c833f}
.attachments{padding:0;margin:15px 0 0;list-style:none}
.attachments li{display:flex;align-items:center;gap:9px;border:1px solid #e5eaf0;padding:10px 12px;margin-top:6px;border-radius:5px;background:#fbfcfe}
.attachments svg{width:16px;height:16px;color:#90a0ae}
.attachments strong{display:block;font-size:12px;overflow-wrap:anywhere}
.attachments small{display:block;font-size:12px;color:#8b97a3;margin-top:2px}
.attachments .muted{font-size:12px;margin-left:auto}
.draft-panel .notice{margin:16px 17px 0}
.draft-form{padding:0 19px}
.draft-type{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:14px 0}
.draft-type label{font-size:12px;color:#83909c}
.draft-type select{font-size:12px;min-height:31px;padding:5px 8px;border-color:#e1e7ec;max-width:170px}
.draft-type>span{display:flex;align-items:center;gap:5px;margin-left:auto;font-size:12px;color:#8d99a4}
.draft-type>span svg{width:11px;height:11px}
.draft-form textarea{display:block;width:100%;font-size:12px;min-height:190px;border-color:#dce4eb;border-radius:6px}
.draft-actions{display:flex;align-items:center;justify-content:space-between;gap:17px;padding:14px 0 17px}
.draft-actions p{font-size:12px;line-height:1.7;color:#8995a1;max-width:310px}
.draft-actions .button{font-size:12px;flex-shrink:0}
.draft-actions:has(.button-disabled){flex-wrap:wrap}
.draft-actions:has(.button-disabled) p{max-width:none;flex-basis:100%}
.send-status{display:flex;align-items:center;gap:9px;padding:14px 18px;background:#fafbfd;border-top:1px solid var(--line);color:#95a0ab}
.send-status>svg{width:15px;height:15px}
.send-status p{font-size:12px;line-height:1.7;flex:1}
.send-status .button{font-size:12px;min-height:32px;padding:7px 10px}
.draft-conflict{margin:16px 18px;padding:12px;background:#fff9ed;border:1px solid #f0e1bc;border-radius:5px;color:#8c6c26;font-size:12px}
.draft-conflict pre{font-size:12px;margin-bottom:0}
.context-card{padding:18px;box-shadow:none}
.context-card-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:17px}
.context-card-heading h2{font-size:12px}
.context-card-heading>svg{width:16px;height:16px;color:#90a0ae}
.context-card-heading .badge{font-size:12px;white-space:normal;max-width:135px}
.customer-identity{display:flex;gap:10px;align-items:center;min-width:0}
.customer-avatar{width:36px;height:36px;background:#e9eff4;color:#60798e;display:grid;place-items:center;border-radius:50%;font-size:12px;font-weight:500;flex-shrink:0}
.customer-identity>div{min-width:0}
.customer-identity strong{display:block;font-size:12px;overflow-wrap:anywhere}
.customer-identity>div>span{font-size:12px;color:#8995a1;display:block;margin-top:3px;overflow-wrap:anywhere}
.text-link{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#587b96;line-height:1.6;padding:5px 0;margin-top:8px}
.text-link:hover{text-decoration:underline}
.text-link svg{width:12px;height:12px}
.property-list{margin:16px 0 0}
.property-list>div{display:flex;align-items:baseline;justify-content:space-between;gap:14px;margin-top:12px;font-size:12px;line-height:1.6}
.property-list dt{color:#8a96a2;flex-shrink:0;max-width:51%}
.property-list dd{color:#596e80;text-align:right;margin:0;overflow-wrap:anywhere;min-width:0}
.tag-list{display:flex;gap:5px;flex-wrap:wrap;margin-top:19px;padding-top:15px;border-top:1px solid #edf0f3}
.tag{border:1px solid #e6eaf0;border-radius:4px;background:#fafbfc;font-size:12px;line-height:1.5;color:#7a8997;padding:3px 6px;overflow-wrap:anywhere;max-width:100%}
.context-lookup>.muted{font-size:12px;line-height:1.7;margin-top:-6px;margin-bottom:16px}
.context-lookup label{display:block;font-size:12px;color:#7a8c9c;margin-bottom:6px}
.context-lookup input,.context-lookup select{display:block;font-size:12px;width:100%;min-height:35px;padding:7px 9px;border-color:#dfe6ec;margin-bottom:13px}
.field-help{font-size:12px;color:#8c98a3;line-height:1.7;margin-top:-3px;margin-bottom:14px}
.provider-buttons{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.provider-buttons .button{font-size:12px;min-height:33px;padding:7px 8px}
.context-footnote{font-size:12px;line-height:1.7;color:#909ca7;border-top:1px solid #edf0f3;padding-top:14px;margin-top:17px}
.provider-card .context-card-heading{margin-bottom:10px}
.read-timestamp{font-size:12px;color:#99a3ad;line-height:1.7;overflow-wrap:anywhere}
.provider-query{font-size:12px;color:#738a9c;margin-bottom:5px;overflow-wrap:anywhere}
.context-error{padding:11px;background:var(--red-soft);border:1px solid #f0d5d5;border-radius:5px;color:var(--red);font-size:12px;line-height:1.7;overflow-wrap:anywhere;margin-top:12px}
.provider-item+.provider-item{border-top:1px solid var(--line);margin-top:18px;padding-top:4px}
.candidate-label{font-size:12px;color:var(--amber);background:var(--amber-soft);padding:8px;border-radius:5px;margin-top:12px;line-height:1.7}
.nested-context{border-top:1px solid #edf0f3;padding-top:12px;margin-top:15px}
.nested-context>strong{font-size:12px;color:#6f8495;font-weight:500}
.nested-context .property-list{margin-top:7px}
.provider-card>.muted{font-size:12px;margin-top:15px}
.raw-details{margin-top:15px;font-size:12px;color:#8a99a6}
.raw-details summary{padding:5px 0}
.raw-details pre{font-size:12px;line-height:1.7;padding:10px;border:1px solid #e5ebf0;background:#f7f9fb;border-radius:5px;color:#6e8293;max-height:400px;overflow:auto}
.customer-table-link{display:flex;gap:9px;align-items:center;min-width:160px;padding:4px 0;color:#43596d}
.customer-table-link strong{font-size:12px;font-weight:500}
.customer-table-link svg{width:13px;height:13px;color:#9aabb9;margin-left:auto}
.customer-table td{font-size:12px;color:#7a8998;padding-top:16px;padding-bottom:16px}
.customer-table th:first-child{width:35%}
.customer-table td.table-date{font-size:12px}
.page-note{font-size:12px;color:#8b97a4;line-height:1.8;margin-top:19px;max-width:830px}
.customer-page-heading{margin-top:3px}
.customer-avatar-large{width:57px;height:57px;font-size:19px;margin-right:5px}
.customer-page-heading .eyebrow{margin-bottom:3px}
.customer-page-heading h1{font-size:25px}
.customer-page-heading .page-description{font-size:12px;margin-top:5px}
.macro-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;align-items:start}
.macro-card{border:1px solid var(--line);border-radius:8px;background:#fff;min-width:0;overflow:hidden}
.macro-card>header{display:flex;gap:12px;align-items:flex-start;padding:20px 20px 17px}
.macro-icon{width:32px;height:32px;display:grid;place-items:center;background:#f0f4f7;border-radius:7px;color:#7b91a3;flex-shrink:0}
.macro-icon svg{width:16px;height:16px}
.macro-card h2{font-size:12px;color:#40576a;overflow-wrap:anywhere}
.macro-card header p{font-size:12px;color:#9aa4ae;margin-top:5px}
.macro-text{display:block;width:calc(100% - 40px);margin:0 20px 18px;background:#fafbfc;border-color:#e5ebf0;font-size:12px;line-height:1.8;color:#607281;padding:13px;min-height:170px}
.macro-card footer{display:flex;align-items:center;justify-content:space-between;gap:10px;border-top:1px solid #edf0f3;padding:12px 20px;font-size:12px;color:#97a2ac}
.macro-card footer .badge{font-size:12px}
.macro-action-note{font-size:12px;line-height:1.7;color:var(--amber);margin:0 20px 16px;padding:10px 12px;background:var(--amber-soft);border-radius:5px}
.macro-read-status{margin-bottom:19px}
.connection-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}
.connection-card{border:1px solid var(--line);background:#fff;border-radius:9px;padding:22px;display:flex;flex-direction:column;min-width:0}
.connection-card-top{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:20px}
.connection-icon{height:39px;width:39px;display:grid;place-items:center;background:#f0f4f7;color:#718b9f;border:1px solid #e5ebf0;border-radius:9px;flex-shrink:0}
.connection-icon svg{height:21px;width:21px}
.connection-card .badge{font-size:12px;white-space:normal;text-align:center}
.connection-card h2{font-size:16px;color:#354e63}
.connection-card>p{font-size:12px;color:#7e8d9b;line-height:1.8;margin-top:10px;margin-bottom:25px;overflow-wrap:anywhere;flex:1}
.connection-card-footer{border-top:1px solid #edf0f3;padding-top:15px;display:flex;align-items:flex-start;gap:8px;font-size:12px;color:#9ba5ae;line-height:1.8;overflow-wrap:anywhere}
.connection-card-footer svg{width:13px;height:13px;margin-top:2px}
.scope-note{display:flex;gap:14px;background:#f0f4f7;border:1px solid #e3eaf0;border-radius:8px;padding:23px;margin-top:25px;max-width:1000px}
.scope-note>div:first-child{color:#829aac}
.scope-note h2{font-size:12px;color:#536d81;margin-bottom:7px}
.scope-note p{font-size:12px;line-height:1.8;color:#7d8f9e;max-width:790px}
.scope-note p+p{margin-top:5px}
.activity-list{list-style:none;padding:0;margin:0}
.activity-list>li{display:flex;align-items:flex-start;gap:14px;padding:22px;border-bottom:1px solid #edf0f3}
.activity-list>li:last-child{border-bottom:0}
.activity-marker{width:29px;height:29px;display:grid;place-items:center;border-radius:50%;border:1px solid #dfe7ee;background:#f4f7fa;color:#8ba0b2;flex-shrink:0}
.activity-marker svg{width:14px;height:14px}
.activity-copy{min-width:0;flex:1;padding-top:3px}
.activity-title{display:flex;gap:15px;align-items:flex-start;justify-content:space-between}
.activity-title strong{font-size:12px;color:#4c6275}
.activity-title time{font-size:12px;color:#9aa5af;overflow-wrap:anywhere}
.activity-copy>p{font-size:12px;color:#8897a4;line-height:1.8;margin-top:4px}
.activity-copy a{color:#5e819c;text-decoration:underline;text-underline-offset:2px}
.activity-details{font-size:12px;color:#8798a7;margin-top:9px}
.activity-details summary{padding:4px 0}
.activity-details pre,.activity-details p{border:1px solid #e5ebf1;border-radius:5px;background:#fafbfd;padding:12px;line-height:1.8;font-size:12px;color:#708595;max-height:350px;overflow:auto;overflow-wrap:anywhere}
.activity-list>.activity-empty{display:block}
.login-page{background:#f3f5f7}
.login-layout{min-height:100vh;display:flex;flex-direction:column;align-items:center;padding:44px 24px 26px;background:radial-gradient(ellipse at 50% 25%,#e8eef3 0,transparent 65%)}
.login-brand{display:flex;align-items:center;justify-content:center;gap:20px;margin-bottom:48px}
.login-brand .brand-word{font-size:22px;color:#263d50}
.login-brand>span:last-child{font-size:12px;color:#8696a4;border-left:1px solid #d2dbe3;padding-left:20px}
.login-card{max-width:430px;width:100%;padding:35px 38px;background:white;border:1px solid #e0e7ed;border-radius:12px;box-shadow:0 8px 40px #233e5310}
.login-symbol{width:39px;height:39px;display:grid;place-items:center;background:#edf3f7;color:#65839a;border:1px solid #e3ebf1;border-radius:10px;margin-bottom:22px}
.login-symbol svg{width:18px;height:18px}
.login-card .eyebrow{font-size:12px;color:#8b9aa7;margin-bottom:10px}
.login-card h1{font-size:27px;line-height:1.35;color:#2c4458;letter-spacing:-.7px}
.login-card>.muted{font-size:12px;color:#92a0ac;margin-top:12px}
.login-form{display:flex;flex-direction:column;margin-top:27px}
.login-form label{font-size:12px;color:#768b9c;margin-bottom:7px}
.login-form input{font-size:13px;min-height:41px;border-color:#dbe4eb;margin-bottom:18px}
.login-form .button{width:100%;justify-content:space-between;min-height:43px;margin-top:6px;font-size:12px}
.login-note{font-size:12px;line-height:1.8;color:#99a5af;margin-top:22px;padding-top:20px;border-top:1px solid #edf0f3}
.login-footer{font-size:12px;color:#98a6b3;margin-top:28px;text-align:center}
.login-footer>span{margin:0 7px}
.login-card .notice{margin-top:20px;font-size:12px}
@media(min-width:1600px){.content{padding-left:42px;padding-right:42px}.ticket-layout{grid-template-columns:minmax(0,1fr) 340px;gap:26px}.topbar{padding:0 42px}.message-body{font-size:13px}.context-card{padding:20px}.ticket-table td{padding-top:20px;padding-bottom:20px}}
@media(max-width:1200px){:root{--sidebar-width:208px}.workspace-brand{padding-left:20px}.main-nav{padding:0 9px}.nav-item{gap:8px;padding-left:10px;font-size:12px}.nav-item svg{width:16px;height:16px}.nav-count{font-size:12px}.workspace-switch{margin-left:12px;margin-right:12px}.topbar{padding-left:25px;padding-right:25px}.content{padding-left:25px;padding-right:25px}.ticket-layout{grid-template-columns:minmax(0,1fr) 275px;gap:16px}.context-card{padding:15px}.page-heading{gap:16px}.page-heading .button{font-size:12px}.connection-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.filter-bar{flex-wrap:wrap}.search-field{flex-basis:calc(100% - 180px)}.filter-bar select{width:155px}.filter-bar .channel-filter{width:130px}.ticket-table th:first-child{width:43%}.ticket-table th,.ticket-table td{padding-left:15px;padding-right:15px}.table-footer{flex-wrap:wrap;gap:5px}.draft-actions{align-items:flex-start}.send-status{flex-wrap:wrap}.send-status p{flex-basis:calc(100% - 25px)}.send-status .button{margin-left:24px}}
@media(max-width:980px){:root{--sidebar-width:190px}.brand-word{font-size:21px}.brand-description{font-size:12px}.workspace-switch{padding:11px 8px;gap:8px}.workspace-switch strong{font-size:12px}.workspace-switch small{font-size:12px}.workspace-avatar{height:29px;width:29px}.nav-label{padding-left:9px;font-size:12px}.nav-item{font-size:12px;gap:7px;padding-left:9px;padding-right:8px}.nav-item svg{width:15px;height:15px}.nav-count{min-width:16px;font-size:12px;padding:1px 3px}.sidebar-bottom .workspace-mode{margin-left:16px;margin-right:12px}.workspace-mode strong,.workspace-mode p{font-size:12px}.operator{padding-left:13px;padding-right:10px;gap:8px}.operator-avatar{width:27px;height:27px}.operator-copy strong{font-size:12px}.operator-copy small{font-size:12px}.logout-button{padding:5px}.topbar{padding:0 20px;height:55px}.content{padding:25px 20px 35px}.content-ticket{padding-top:18px}h1{font-size:25px}.page-heading{align-items:flex-start}.page-heading>form{padding-top:20px}.page-heading .button{font-size:12px;padding:9px 11px}.page-description{font-size:12px}.coverage-bar>.badge{display:none}.ticket-layout{grid-template-columns:minmax(0,1fr)}.context-column{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.context-column .provider-card{align-self:start}.ticket-heading h1{font-size:21px}.ticket-heading .button{font-size:12px;padding:8px 10px}.draft-type>span{font-size:12px}.message-body{font-size:12px}.connection-card{padding:19px}.macro-grid{gap:15px}.macro-card>header{padding:17px}.macro-text{width:calc(100% - 34px);margin:0 17px 16px}.macro-card footer{padding:11px 17px}.queue-tabs{gap:18px;padding:0 16px}.queue-tab{font-size:12px}.table-date{font-size:12px}}
@media(max-width:720px){:root{--sidebar-width:0px}.sidebar{position:static;width:100%;height:auto;display:block;border:0;padding:0 12px}.workspace-brand{padding:16px 8px 12px;display:inline-flex;gap:3px;vertical-align:middle}.brand-word{font-size:21px}.brand-description{font-size:12px}.workspace-switch{float:right;display:flex;margin:14px 0 0;padding:6px 9px;border:0;background:#253544;gap:7px;border-radius:6px}.workspace-switch strong{font-size:12px}.workspace-switch small{font-size:12px}.workspace-avatar{width:25px;height:25px;font-size:12px}.workspace-chevron{display:none}.main-nav{clear:both;display:flex;gap:1px;padding:4px 0 7px;overflow-x:auto}.nav-label{display:none}.nav-item{padding:9px 9px;min-height:37px;white-space:nowrap;margin:0;gap:6px;font-size:12px}.nav-item svg{height:14px;width:14px}.nav-item:first-of-type{font-size:0}.nav-item:first-of-type>span:first-of-type{font-size:12px}.nav-count{display:none}.sidebar-bottom{padding:0;position:absolute;top:16px;right:135px;width:30px}.workspace-mode,.operator-copy,.operator-avatar,.release{display:none}.operator{border:0;padding:0;display:block}.logout-button{padding:9px 6px;color:#b7c5d1}.logout-button svg{width:14px;height:14px}.workspace-main{margin:0}.topbar{height:42px;padding:0 17px}.breadcrumb{font-size:12px;gap:8px}.environment-tag{font-size:12px;padding:3px 6px}.content{padding:25px 16px 35px}.page-heading{display:block;margin-bottom:22px}.page-heading h1{font-size:24px}.page-heading>form{padding-top:17px}.page-heading>.badge{margin-top:13px}.page-heading .button{font-size:12px}.page-description{font-size:12px;max-width:420px;margin-top:8px}.coverage-bar{padding:12px;gap:7px;margin-bottom:20px}.coverage-bar strong{font-size:12px}.coverage-bar p{font-size:12px;line-height:1.8}.coverage-icon{width:19px}.coverage-icon svg{width:14px;height:14px}.queue-tabs{padding:0 13px;gap:20px}.queue-tab{min-height:46px;font-size:12px;gap:5px}.queue-tab>span{font-size:12px}.filter-bar{gap:8px;padding:12px}.search-field{min-width:100%;flex-basis:100%}.search-field input{font-size:12px}.filter-bar select{flex:1;width:auto;max-width:180px;font-size:12px}.filter-bar .channel-filter{width:85px;font-size:12px}.filter-bar .button{font-size:12px;min-height:37px;padding:8px 10px}.filter-bar .clear-filter{font-size:12px}.ticket-table{min-width:650px}th{font-size:12px;padding:11px 13px}td{padding:16px 13px}.ticket-subject{font-size:12px}.ticket-row-meta{font-size:12px;gap:7px}.ticket-link{min-width:225px}.ticket-table th:first-child{width:45%}.table-footer{font-size:12px;padding:12px}.import-panel{margin-top:16px}.import-panel>summary{font-size:12px;padding:14px}.import-panel form{padding:16px}.import-panel input{width:185px}.import-panel .button{font-size:12px}.import-panel form>p{font-size:12px}.empty-state{padding:42px 20px}.empty-state h2{font-size:14px}.empty-state p{font-size:12px}.back-link{font-size:12px;margin-bottom:15px}.ticket-heading{display:block;margin-bottom:20px}.ticket-heading h1{font-size:21px}.ticket-heading>form{margin-top:17px}.ticket-heading-meta{font-size:12px;gap:8px}.ticket-layout{gap:16px}.conversation-column{gap:16px}.context-column{grid-template-columns:minmax(0,1fr)}.panel-heading{padding:15px}.panel-heading h2{font-size:12px}.panel-heading>.muted{font-size:12px}.message-list{padding:0 15px}.message{gap:8px;padding:20px 0}.message-avatar{width:25px;height:25px;font-size:12px}.message-header{gap:7px;margin-bottom:9px}.message-header strong{font-size:12px}.message-header time{width:100%;margin-left:0;font-size:12px}.message-body{font-size:12px}.message-private .message-content{padding:10px}.attachments li{padding:8px;gap:7px}.attachments strong{font-size:12px}.attachments small{font-size:12px}.attachments .muted{display:none}.draft-form{padding:0 14px}.draft-type{gap:7px}.draft-type label{font-size:12px}.draft-type select{font-size:12px}.draft-type>span{font-size:12px;margin-left:0;width:100%}.draft-form textarea{font-size:12px;min-height:180px}.draft-actions{gap:11px}.draft-actions p{font-size:12px}.draft-actions .button{font-size:12px;padding:9px 10px}.send-status{padding:12px 14px}.send-status p{font-size:12px}.context-card{padding:18px}.context-card-heading h2{font-size:12px}.property-list>div{font-size:12px}.customer-identity strong{font-size:12px}.customer-identity>div>span{font-size:12px}.context-lookup>.muted{font-size:12px}.context-lookup label{font-size:12px}.context-lookup input,.context-lookup select{font-size:12px}.field-help,.context-footnote{font-size:12px}.provider-buttons .button{font-size:12px}.context-footnote{line-height:1.8}.customer-table{min-width:580px}.customer-table-link strong{font-size:12px}.customer-table td{font-size:12px}.customer-page-heading .customer-identity{gap:11px}.customer-page-heading h1{font-size:23px}.customer-avatar-large{height:45px;width:45px;font-size:15px}.customer-page-heading .eyebrow{font-size:12px}.page-note{font-size:12px}.macro-grid,.connection-grid{grid-template-columns:minmax(0,1fr);gap:16px}.macro-card h2{font-size:12px}.macro-text{font-size:12px}.connection-card{padding:21px}.connection-card h2{font-size:16px}.connection-card>p{font-size:12px}.scope-note{padding:17px;gap:10px}.scope-note h2{font-size:12px}.scope-note p{font-size:12px}.scope-note svg{width:17px;height:17px}.activity-list>li{padding:18px 15px;gap:10px}.activity-marker{width:26px;height:26px}.activity-title{display:block}.activity-title strong{font-size:12px}.activity-title time{display:block;margin-top:5px;font-size:12px}.activity-copy>p{font-size:12px}.activity-details{font-size:12px}.activity-details pre,.activity-details p{font-size:12px}.notice{padding:12px;font-size:12px}.login-layout{padding:29px 20px}.login-brand{gap:14px;margin-bottom:31px}.login-brand .brand-word{font-size:20px}.login-brand>span:last-child{font-size:12px;padding-left:14px}.login-card{padding:30px 26px;border-radius:10px}.login-card h1{font-size:25px}.login-note{font-size:12px}.login-footer{font-size:12px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation:none!important;transition:none!important}}
@media print{.sidebar,.topbar,.draft-panel,.context-lookup,.back-link,.ticket-heading>form{display:none}.workspace-main{margin:0}.content{padding:0}.ticket-layout{grid-template-columns:minmax(0,1fr) 250px}.conversation-panel,.context-card{box-shadow:none;break-inside:avoid}.message{break-inside:avoid}.message-body{color:#222}}